Valued Customer,

It is our pleasure to serve you and provide you with a consistently superior customer experience, giving you help when you need it, where you need it. The charter below highlights your rights as a Zuku Customer as well as what you can expect from us

Zuku Customer Charter

30 day money back guarantee

Zuku Customer care: 30 Day money back Guarantee All your money back! Get a full refund if we are not able to offer you satisfactory internet or TV service and can't sort it in the first 30 days after  installation. Quality from the get-go.



Reliable service

Zuku Customer care: Reliable service We insist on giving you reliable and consistent service with as little disruption as possible. However, in the case of disruption beyond our control or  maintenance activity we will inform you and restore service ASAP.



Problems with your service

We're on call! Get in touch with us any time on phone or email should you have any issues or questions about your service and have your issue tracked until resolution/we fix it.



Fixing your problem

Here's a commitment the other guys aren’t ready to make. Your problems will be addressed in 24 hours of you reporting it to us and you will have it fully resolved within 48 hours.



Service Visits

We respect you and the clock when we knock. Your service visits will be scheduled at convenient times to you, and your home will be treated with courtesy and respect.



Your bill

Money matters made easy! Your bill will be simple to understand, you will receive it before your due date, and you will have multiple convenient methods to pay it.



Your Service

 You will receive the best communication and entertainment choices and we will continuously improve and enhance your options.